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  • How do I apply for a merchant account?
    Initiate the application process by clicking on "Contact us" on our homepage. Alternatively, contact our office at 877-740-5411 or email admin@capitalmerchantconsulting.com to start your application today.
  • How quickly can I accept credit cards?
    Accounts are typically approved within a time frame of 24 to 36 hours, enabling our merchants to commence processing transactions as early as the next business day
  • How soon do my transactions get funded?
    Next day funding is available to our merchants.
  • How do I receive my money?
    Once a transaction is approved and reaches settlement, funds will be deposited into your account via ACH.
  • What is your product return policy?
    Capital Merchant Consulting exclusively provides products and services to merchants utilizing our payment processing services. We provide a 100% Money Back Guarantee* for all undamaged and non-defective equipment in its original packaging, excluding any damage resulting from user negligence. Please note that software, internet gateway license fees, and any setup fees purchased through Capital Merchant Consulting are non-refundable.
  • What is your privacy policy?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • What do I receive with an internet merchant account?
    You receive: A Capital Merchant Consulting merchant account for accepting all major credit cards A complimentary gateway at no cost A free Virtual Terminal for processing transactions through your computer's internet browser Access to your reporting portal, allowing you to review transactions, access real-time reports, and download monthly statements 24/7 toll-free customer and technical support
  • Do I need a shopping cart feature for my internet merchant account?
    Certainly! We offer a complimentary virtual terminal for handling your customers' transactions. However, merchants dealing with an extensive range of products might find it more convenient to utilize a shopping cart. For those exclusively processing mail order and/or telephone transactions, a shopping cart is unnecessary.
  • How do I determine which terminal, equipment, or software is best for my business?
    We will walk you through the process of selecting the best solutions for your business needs. Reach out to us to start the process.
  • Will I be trained to use the credit card terminal?
    We will train you once you receive your credit card terminal.
  • What is a NFC terminal and is it important?
    NFC stands for Near-Field Communication, which allows you to accept payments. NFC establishes point-to-point communication between capable devices, like tablets or smartphones, without hard connections. This includes services such as Apple Pay®, Google Wallet® and other similar systems where cardholders securely access their stored credit/debit card information on their smartphones.
  • What is PCI Compliance?
    The Payment Card Industry (PCI) Data Security Standards (DSS) was created to help protect cardholder data that is processed, stored, or transmitted by merchants. While compliance is mandatory, we know it can be confusing, expensive, and time-consuming. The PCI compliance fees that you’re currently paying may be of limited value.
  • What is required to make my account PCI compliant?
    You must complete a PCI DSS self-assessment questionnaire on an annual basis. If you electronically store cardholder information, or if your processing systems have internet connectivity, a quarterly scan by an approved scanning vendor is also required.
  • Do all merchants need to be PCI compliant?
    Yes, all merchants need to be PCI compliant regardless of business size. Additionally, even merchants who sell on a seasonal basis need to be compliant.
  • If I am using a PCI compliant terminal/gateway, do I need to certify my account for PCI compliance?
    The PCI Security Standards Council has various requirements programs. The Payment Application Data Security Standards (PA-DSS) requires software vendors and others to develop secure payment applications that do not store prohibited data such as full magnetic stripe, CVV2 or PIN data, and ensure their payment applications support compliance with the PCI DSS.
  • What is an "approved scanning vendor"?
    An “approved scanning vendor” is a third party that validates compliance with DSS requirements by performing vulnerability scans of a merchant's internet-facing systems.
  • Is there an annual fee for becoming PCI compliant?
    Yes, but if you have already become PCI compliant, then you will not have to pay any additional fees for the calendar year in which you become compliant.
  • How do my customers know I am PCI compliant?
    Once your PCI certification is complete, you will receive a certificate of compliance logo to display on your website.
  • Can I choose not to be PCI compliant?
    Not without significant risk. MasterCard and Visa require all acquirers to report on the PCI Compliance of their merchants. In the event that your business is compromised, you may be subject to fines of up to $500,000 per payment brand. These fines would be in addition to the expenses and fraudulent transactions resulting from the breach.
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